Cancellation & Subscription Policy

The Azevedo Marketing Group LLC provides recurring and subscription-based services that may include website hosting and maintenance, digital marketing, SEO and AEO services, reputation management, Google Business Profile management, AI automation, AI chat and voice services, software and SaaS services, CRM services, and other ongoing marketing and technology services.

For business clients, our designated method for submitting a written cancellation request is email. Cancellation requests should be sent to support@azevedogroupllc.com.

The email should include, when reasonably available:

• Client or business name
• Name of the person requesting cancellation
• Service or subscription being canceled
• Email address and/or phone number associated with the account
• Requested cancellation date

A client should not rely solely on an informal conversation, social-media message, direct message, or communication with an individual staff member to document a cancellation request. Using the designated cancellation process allows us to properly document, process, and confirm the request.

Nothing in this policy is intended to restrict any cancellation right or method required by applicable law.

Certain California consumer transactions may be subject to California’s Automatic Renewal Law, including California Business and Professions Code Sections 17600 et seq. Where those requirements apply, The Azevedo Marketing Group LLC will provide cancellation methods required by applicable law.

For an eligible customer who enrolled in an automatically renewing or continuous-service offering online, any online cancellation method required by applicable California law will be provided without unnecessary steps that obstruct or unreasonably delay cancellation.

Nothing contained in this Cancellation & Subscription Policy is intended to waive or limit rights that cannot legally be waived.

The effective cancellation date is governed first by the client’s applicable:

• Service Agreement
• Order Form
• Statement of Work
• Subscription Agreement
• SaaS Agreement
• Other written agreement with The Azevedo Marketing Group LLC

Where a separate written agreement specifies a notice period, commitment period, minimum term, termination charge, or other cancellation provision, that agreement controls to the extent permitted by applicable law.

If no separate cancellation provision applies, cancellation of a recurring month-to-month service will generally become effective at the end of the then-current paid billing period.

Unless otherwise provided in a client’s written agreement or required by applicable law:

• Recurring services will continue to bill according to their agreed billing schedule until the applicable cancellation becomes effective.
• Clients remain responsible for fees and charges incurred before the effective cancellation date.
• Cancellation does not automatically create a right to a refund for services already provided or fees already earned.
• Except where otherwise stated in a written agreement or required by law, fees paid for a current service period are non-refundable and partial-month refunds are not provided.

After a cancellation request is received and processed, The Azevedo Marketing Group LLC will provide a cancellation confirmation. Clients should retain the confirmation for their records.

If confirmation is not received, please contact support@azevedogroupllc.com to verify that the cancellation request was received.

Cancellation of services provided by The Azevedo Marketing Group LLC does not necessarily cancel third-party services or expenses. These may include:

• Advertising spend
• Google Ads
• Meta/Facebook advertising
• Third-party software
• Domains
• Hosting provided directly by another company
• Phone or telecommunications services
• Third-party AI usage
• Email or SMS usage
• CRM usage
• Other third-party subscriptions or services

Clients remain responsible for obligations they have directly with third-party providers. Where The Azevedo Marketing Group LLC manages a third-party service on the client’s behalf, treatment of that service upon cancellation will be governed by the applicable agreement and third-party provider terms.

Cancellation may affect access to assets or systems associated with the service, including:

• Websites
• Hosting
• Domains
• CRM systems
• Automations
• AI agents
• Chatbots
• AI voice systems
• Phone numbers
• Email/SMS infrastructure
• Integrations
• Reporting systems
• Software accounts
• Client data
• Marketing assets

Ownership, transfer rights, export rights, continued access, retention periods, and transfer fees are governed by the applicable Service Agreement and the terms associated with the particular service. Clients should request any eligible transfer or export before termination of service.

Where required by applicable law, The Azevedo Marketing Group LLC will provide notices relating to automatic renewal, material pricing changes, annual renewal reminders, trial conversions, or other subscription events.

The exact requirements may depend upon the type of customer, service, subscription term, enrollment method, and applicable law.